We provide the full range of Call Center services: inbound, outbound, high-quality outsourcing. Our professional know-how has demonstrated that the success of a call center is based on excellent technology, a dynamic workforce, and constant focus on our client's target.

Inbound: free infoline lines, informational lines for promotions, call2email, conference calls, automatic registration in a system, help-desk services for corporations, telephone lines for teleshopping orders, generic product information lines, telephone orders, etc.

Outbound: scheduling with a sales representative, telemarketing, statistics, market research, sales reactivations, customer satisfaction, quality checks, loyalty programs, telesales, delivery confirmations, etc.

Outsourcing aims to fundamentally reshape the idea of call center and customer relationship management (CRM), by offering strategic solutions that fulfill the mission of our clients. The development of an outsourcing-based call center in Romania is currently in an incipient phase. However, to outsource an entire department to an external provider, there needs to be a partnership between the client and the call center provider based on trust, mutual support, and responsibilities assumed by both parties.