We offer a full range of Call Center services: inbound, outbound, high quality outsourcing. Our professional know-how showed us that a callcenter’s success is based on excellent technology, dinamic workforce and constant focus on our customer target.
Inbound: free infoline, informative lines for promotions, call2email, in conference calls, automatic registration in a system, help-desk services for corporations, phone lines for teleshopping orders, generic informative lines for products, telephone orders, etc.
Outbound: appointment with a sales representative, telemarketing, statistics, market research, reactivation in sales, customer satisfaction, quality checks, loyalty programs, telesales, delivery confirmation, etc.
Outsourcing is intended to reshape the fundamental idea of call center and customer relationship management (CRM), providing strategic solutions, that meet our customers mission. Developing a call center based on outsourcing is currently an early stage in Romania. But to outsource an entire department to an external provider requires a partnership based on trust, mutual help and assumed responsabilities between client and callcenter provider